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1.Greeting visitors
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Greeting visitors from abroad
Greeting visitors to your office
Small talk
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2.Companies
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Describing companies
Company profiles
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3.Occupations
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Jobs
Responsibilities
Abilities
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Review 1
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4.Products
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Expressing needs
Features of products
Benefits of products
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5.Comparing services
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Comparing business services
Expressing your opinion
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6.Systems
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Explaining and using technology
Procedures and systems in the office
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Review 2
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7,Messages
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Telephoning
Voicemail
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8.Appointments
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Telephoning to make appointments
Finding a suitable time
Changing appointments
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9.Meetings
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Organizing meetings and preparing agendas
Taking an active part in meetings
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Review 3
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10.Negotiationg
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Bargaining in shops
Business negotiations
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11.Money
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Exchanging money and using numbers
Exploring payment methods
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12,Marketing
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Marketing methods
Benefits of Web-based marketing
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Review 4
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13.Socializing
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Meeting people
Making connections
Following up
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14.Presenting information
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Explaining how things are progressing
Giving a presentation
Communicating across cultures
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15.Trends
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Describing and predicting performance
Changes
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Review 5
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