1.Greeting visitors |
Greeting visitors from abroad
Greeting visitors to your office
Small talk
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2.Companies |
Describing companies
Company profiles
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3.Occupations |
Jobs
Responsibilities
Abilities
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Review 1 |
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4.Products |
Expressing needs
Features of products
Benefits of products
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5.Comparing services |
Comparing business services
Expressing your opinion
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6.Systems |
Explaining and using technology
Procedures and systems in the office
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Review 2 |
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7,Messages |
Telephoning
Voicemail
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8.Appointments |
Telephoning to make appointments
Finding a suitable time
Changing appointments
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9.Meetings |
Organizing meetings and preparing agendas
Taking an active part in meetings
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Review 3 |
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10.Negotiationg |
Bargaining in shops
Business negotiations
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11.Money |
Exchanging money and using numbers
Exploring payment methods
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12,Marketing |
Marketing methods
Benefits of Web-based marketing
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Review 4 |
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13.Socializing |
Meeting people
Making connections
Following up
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14.Presenting information |
Explaining how things are progressing
Giving a presentation
Communicating across cultures
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15.Trends |
Describing and predicting performance
Changes
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Review 5 |
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